We're looking for a Customer Success Manager to help us manage and grow client relationships. You will be responsible for maintaining long-term key customer satisfaction by comprehending and looking after their requirements.
Note: This position is also suitable for part-time workers.
Who Are We Looking For?
- We are looking for an experienced person who can independently generate new ideas to retain customers and develop relationships with them - someone who will feel ownership of the whole agenda and proactively improve it.
- A motivated specialist. Proven work experience in Sales or Customer Support or a similar role.
- An excellent English speaker. You will consistently engage with customers from around the world through video calls.
- An excellent Czech speaker. You will closely cooperate with the internal team and key Czech accounts.
- A remote worker. Nearly all the calls with our clients are held online, so it’s essential to be comfortable working remotely. It is necessary to travel to Prague often and visit key clients.
- A colleague who possesses:
- ~Personal responsibility. The ability to self-organize and do conscientious work.
- ~Solid technical competency. You will be discussing sophisticated software with competent roles.
- ~A client-centric attitude. An analytically thinking individual with a positive attitude and the ability to match our products’ capabilities with the client’s needs.
- ~Experience in the field. Knowledge and experience in sales within the software and/or banking industry. We will appropriately train on our product.
- ~Ability to provide excellent customer service. As our existing clients' primary point of contact, you will need excellent communication skills and empathy to understand customer needs!
Bonus Items
- Fluency in another language apart from English (such as French, Spanish, or Portuguese).
- Experience with selling or supporting cyber-security products.
- A Master’s degree.
Which Tools Should You Know?
- G Suite. We organize our work via Google and schedule meetings via Meet.
- iWork and/or MS Office. We use both Microsoft and Mac products to create presentations, documents, and tables and organize our internal meetings.
What Will You Do?
- Develop and maintain productive relationships with our clients to ensure long-term, mutually beneficial relationships and keep the NPS high.
- Maintain regular communication and present product news.
- Gather customer requests and requirements, acknowledge customer queries and complaints, and resolve the same.
- Deal with the business side of support and new requirements (presentation, business discussion, offers, contracting if needed).
What Are We Offering?
- Powerful company vision and excellent cyber-security products to help our customers.
- ~Unique software products with fast customer delivery.
- ~Innovative solutions without legacy issues in a traditionally stale industry.
- ~Products that have earned their stripes in the most prestigious certifications.
- Opportunity to work with premium clients in the banking segment.
- Motivating salary:
- ~Base fee: 60 000 - 90 000 CZK / month (plus KPIs according to pre-agreed targets).
- Other perks:
- ~Company iPhone and MacBook Pro.
- ~Unlimited vacation.
- ~Remote work and great freedom to work from anywhere and at any time.
